Rückgaberichtlinie
If the return is due to the consumer's reasons, the customer bears the return shipping costs. The exact amount depends on the chosen shipping service provider. However, if the return is due to our fault (e.g., damaged or faulty goods), the customer will incur no shipping costs.
Processing Time for Refunds
Once your return request has been approved and processed, it usually takes 1–3 business days for the refund to appear in your account. In individual cases, depending on the bank or payment service provider, it can take up to 7 business days for the amount to be visible in your account.
Refund Method
The refund is always made via the payment method used for the purchase (e.g., credit card/debit card, Klarna, PayPal, Swish, etc.). Cash payments or refunds via other payment methods are excluded. If you used an installment payment service (e.g., Klarna), the refund will be processed according to the provider's guidelines.
Further Information
After the refund is completed, you will receive a confirmation email. If you do not receive the refund within 7 business days, please first contact your bank or payment provider. If the problem persists, please contact our customer service team (service@altheriva.com) so we can assist you further.
Return Address
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Floor, Building A, Heyu Industrial Park, Zhan Cheng Community, Fuhai Street, Bao’an District, Shenzhen, China